Terms of service

Welcome to costumengel.com. These Terms of Service (“Terms”) govern your use of our website, products, services, and all related content provided by Costumengel. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

If you do not agree with any part of these Terms, you should discontinue use of the website immediately.

1. General Information

Store Name: Costumengel
Website: Costumengel Official Website
Category: Fashion Apparel
GST Number: 19AZEPP1444J1Z5
Business Email: costumengel@gmail.com
Phone Number: 9475887717
Business Address: Gopalganj (Mahisyapara), PO – Mejia, Dist - Bankura, Pin Code – 722143, West Bengal, India

Throughout these Terms, the words “we,” “our,” “us,” and “Company” refer to Costumengel, while “you,” “user,” or “customer” refer to any visitor or purchaser using our website.

2. Acceptance of Terms

By visiting our website, browsing products, placing orders, creating an account, or interacting with our services, you confirm that:

  • You are at least 18 years old or using the site under parental supervision.
  • You agree to follow all applicable laws and regulations.
  • You accept these Terms and any future modifications made by Costumengel.

We reserve the right to update, modify, or replace any part of these Terms without prior notice. Continued use of the website after changes are posted constitutes acceptance of those changes.

3. Products and Services

Costumengel specializes in fashion apparel and related accessories for men, women, and children. We strive to ensure that all product descriptions, pricing, images, and availability details are accurate and updated.

However, we do not guarantee that:

  • Product colors displayed on your screen will exactly match actual products.
  • Product descriptions or specifications are completely error-free.
  • All items will remain continuously available.

We reserve the right to:

  • Modify product prices at any time.
  • Discontinue products without notice.
  • Limit quantities available for purchase.
  • Reject or cancel orders if necessary.

4. User Account Responsibilities

You may be required to create an account to access certain features of the website. You are responsible for:

  • Maintaining the confidentiality of your account credentials.
  • Providing accurate and updated information.
  • Restricting unauthorized access to your account.

You agree that all activities conducted through your account are your responsibility. Costumengel will not be liable for losses caused by unauthorized use of your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Pricing and Payments

All prices listed on our website are displayed in Indian Rupees (INR) unless otherwise stated. Prices may change without prior notice.

We accept payments through secure third-party payment gateways. By placing an order, you authorize us to charge the selected payment method for the total amount, including applicable taxes, shipping fees, and handling charges.

Costumengel shall not be responsible for:

  • Payment failures caused by banks or payment providers.
  • Delayed payment confirmations.
  • Unauthorized transactions due to customer negligence.

In case of suspicious or fraudulent transactions, we reserve the right to cancel orders and report activities to relevant authorities.

6. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery timelines may vary depending on location, courier availability, weather conditions, public holidays, or unforeseen circumstances.

While we try our best to ensure timely delivery, Costumengel cannot guarantee exact delivery dates.

Customers are responsible for providing accurate shipping information. We are not liable for delivery issues caused by incorrect addresses or unavailable recipients.

Shipping charges, estimated delivery times, and service availability may vary by region.

7. Returns and Exchanges

Customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, you may request a return or exchange subject to our Return Policy.

To qualify for a return or exchange:

  • Products must remain unused and in original condition.
  • Tags, packaging, and invoices must be retained.
  • Requests should be initiated within the specified return window.

Certain products may not qualify for returns due to hygiene, customization, or clearance sale reasons.

Refunds, if approved, will be processed through the original payment method within a reasonable timeframe.

8. Intellectual Property Rights

All content on the website, including but not limited to:

  • Logos
  • Images
  • Product photos
  • Text
  • Graphics
  • Videos
  • Designs
  • Website layout
  • Brand elements

are the intellectual property of Costumengel or its content suppliers and are protected under applicable copyright, trademark, and intellectual property laws.

You may not:

  • Copy or reproduce website content.
  • Use our branding without written permission.
  • Modify or distribute materials for commercial purposes.
  • Create derivative works based on our content.

Unauthorized use may result in legal action.

9. Prohibited Activities

While using our website, you agree not to:

  • Violate any laws or regulations.
  • Use the website for fraudulent purposes.
  • Upload harmful software, malware, or viruses.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Impersonate another person or entity.
  • Post misleading or offensive content.
  • Exploit pricing or technical errors.

Any misuse of the platform may result in account suspension, cancellation of orders, or legal action.

10. Third-Party Services and Links

Our website may contain links to third-party websites, payment gateways, or services for customer convenience.

We do not control or endorse third-party content and are not responsible for:

  • External website accuracy
  • Privacy practices
  • Product quality
  • Service interruptions
  • Security issues

Users access third-party platforms at their own risk.

11. Limitation of Liability

To the maximum extent permitted by law, Costumengel shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Data loss
  • Delayed deliveries
  • Website interruptions
  • Technical issues
  • Unauthorized access to user information

Our total liability for any claim related to our services shall not exceed the amount paid by the customer for the relevant product or service.

12. Disclaimer of Warranties

All services and products provided through our website are offered on an “as is” and “as available” basis.

We do not guarantee that:

  • The website will always operate without interruption.
  • Errors will be corrected immediately.
  • The website is free from viruses or harmful components.
  • Products will meet every individual expectation.

Customers use the website at their own discretion and risk.

13. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy. By using the website, you consent to the collection, use, and storage of your information as described in the Privacy Policy.

We implement reasonable security measures to protect customer information. However, no online transmission or storage system can be guaranteed completely secure.

Customers are encouraged to safeguard their account information and passwords.

14. Order Cancellation

Costumengel reserves the right to refuse or cancel orders for reasons including but not limited to:

  • Product unavailability
  • Pricing errors
  • Suspected fraudulent activity
  • Incomplete customer information
  • Violation of Terms

Customers may request order cancellation before shipment confirmation. Once dispatched, cancellation requests may not be accepted.

Refunds for approved cancellations will be processed within a reasonable period.

15. User Content and Reviews

Customers may submit reviews, comments, suggestions, or feedback through the website.

By submitting content, you grant Costumengel a non-exclusive, royalty-free right to:

  • Use
  • Reproduce
  • Publish
  • Modify
  • Display

such content for promotional or operational purposes.

We reserve the right to remove content that is unlawful, abusive, defamatory, misleading, or inappropriate.

16. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of the website or services shall fall under the jurisdiction of the courts located in West Bengal, India.

Users agree to resolve disputes through lawful and peaceful means.

17. Force Majeure

Costumengel shall not be held responsible for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Government restrictions
  • Pandemic situations
  • Transportation disruptions
  • Internet outages
  • Labor strikes

During such circumstances, obligations may be suspended temporarily.

18. Termination of Access

We reserve the right to suspend or terminate access to our website or services without prior notice if users violate these Terms or engage in harmful activities.

Termination may include:

  • Account suspension
  • Cancellation of pending orders
  • Blocking future access

Legal remedies may also be pursued when necessary.

19. Entire Agreement

These Terms of Service constitute the complete agreement between Costumengel and users regarding website usage and supersede prior communications or agreements.

If any provision is deemed invalid by a court, the remaining provisions shall continue to remain enforceable.

20. Contact Information

For questions, complaints, support requests, or legal concerns regarding these Terms of Service, customers may contact us using the information below:

Costumengel
Website: costumengel.com
Email: costumengel@gmail.com
Phone: 9475887717
Address: Gopalganj (Mahisyapara), PO – Mejia, Dist - Bankura, Pin Code – 722143, West Bengal, India