Terms & Condition

Effective Date: May 17, 2026

Welcome to Costumengel.com. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website.

1. Introduction

Costumengel is an online fashion and apparel store offering clothing, accessories, and lifestyle fashion products for customers across India. Throughout these Terms & Conditions, the terms “we,” “our,” “us,” and “Company” refer to Costumengel, while “you,” “your,” and “customer” refer to users of the website.

If you do not agree with any part of these Terms & Conditions, please discontinue the use of our website immediately.

2. Business Information

Store Name: Costumengel.com
Category: Fashion Apparel
GST Number: 19AZEPP1444J1Z5
Business Email: costumengel@gmail.com
Phone Number: 9475887717
Business Address:
Gopalganj (Mahisyapara),
P.O. – Mejia, Dist – Bankura,
West Bengal – 722143, India

3. Eligibility to Use

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • You are legally capable of entering into binding agreements.
  • The information provided by you during registration or purchase is accurate and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if any information is found to be false or misleading.

4. Products and Services

Costumengel strives to display products, colors, designs, and details as accurately as possible. However, actual colors may vary slightly depending on your device screen settings and lighting conditions.

We reserve the right to:

  • Modify or discontinue any product without prior notice.
  • Limit quantities available for purchase.
  • Refuse or cancel orders placed for products listed at incorrect prices due to technical or human errors.

All products are subject to availability.

5. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise mentioned.

We accept payments through secure online payment gateways, including:

  • Debit Cards
  • Credit Cards
  • UPI
  • Net Banking
  • Wallet Payments
  • Cash on Delivery (where applicable)

Costumengel reserves the right to update prices, shipping charges, or promotional offers without prior notice.

In the event of payment failure, the order may not be confirmed until successful payment verification.

6. Shipping and Delivery

We aim to process and dispatch orders promptly. Estimated delivery timelines may vary depending on your location, courier availability, public holidays, and unforeseen circumstances.

Important shipping terms:

  • Delivery timelines are estimates and not guaranteed.
  • Customers must provide accurate shipping details.
  • Delays caused by natural disasters, strikes, logistics disruptions, or government restrictions are beyond our control.
  • Additional shipping charges may apply for remote locations.

If a package is returned due to incorrect address details or failed delivery attempts, reshipping charges may apply.

7. Order Cancellation

Customers may request order cancellation before the product is shipped. Once dispatched, cancellation requests may not be accepted.

Costumengel reserves the right to cancel any order due to:

  • Product unavailability
  • Pricing errors
  • Fraudulent transactions
  • Incomplete customer information
  • Violation of our policies

Refunds for canceled prepaid orders will be processed to the original payment method within a reasonable timeframe.

8. Returns and Refunds

Customers may request returns or replacements according to our Return & Refund Policy.

Products may not qualify for return if:

  • They are used, damaged, or altered after delivery.
  • Original tags, packaging, or accessories are missing.
  • Return requests are made beyond the allowed return period.

Refund timelines may vary depending on banking and payment gateway processes.

Costumengel reserves the right to inspect returned products before approving refunds or exchanges.

9. User Responsibilities

By using our website, you agree not to:

  • Use the website for illegal or unauthorized purposes.
  • Upload harmful software, viruses, or malicious code.
  • Attempt unauthorized access to our systems.
  • Misuse promotional offers or discount codes.
  • Post misleading, abusive, defamatory, or offensive content.

Violation of these rules may result in suspension or permanent termination of access to the website.

10. Intellectual Property Rights

All content available on Costumengel.com, including:

  • Logos
  • Product images
  • Graphics
  • Website design
  • Text content
  • Icons
  • Branding materials

are the intellectual property of Costumengel and protected under applicable copyright and trademark laws.

No content may be copied, reproduced, distributed, or used without written permission from Costumengel.

11. Privacy Policy

Your use of our website is also governed by our Privacy Policy. By using this website, you consent to the collection and use of information in accordance with our privacy practices.

We take reasonable measures to protect customer information, but we cannot guarantee complete security of data transmitted online.

12. Third-Party Links

Our website may contain links to third-party websites for payment processing, social media, or other services.

Costumengel is not responsible for:

  • Content on third-party websites
  • Privacy practices of external platforms
  • Transactions conducted outside our website

Users are advised to review third-party policies before engaging with those services.

13. Limitation of Liability

Costumengel shall not be held liable for any indirect, incidental, special, or consequential damages arising from:

  • Use or inability to use the website
  • Delayed deliveries
  • Product availability issues
  • Technical errors
  • Unauthorized account access

Our maximum liability shall not exceed the amount paid by the customer for the relevant order.

14. Indemnification

You agree to indemnify and hold harmless Costumengel, its owners, employees, partners, and affiliates from any claims, liabilities, damages, or expenses arising from your misuse of the website or violation of these Terms & Conditions.

15. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall fall under the jurisdiction of the competent courts located in West Bengal, India.

16. Changes to Terms & Conditions

Costumengel reserves the right to update, modify, or replace these Terms & Conditions at any time without prior notice.

Changes become effective immediately upon posting on the website. Customers are encouraged to review this page periodically.

17. Contact Information

For any questions regarding these Terms & Conditions, customers may contact us using the details below:

Costumengel.com
Email: costumengel@gmail.com
Phone: 9475887717
Address: Gopalganj (Mahisyapara), P.O. – Mejia, Dist – Bankura, West Bengal – 722143, India