Shipping policy

Welcome to RajuFashion. We are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when you shop with us. By placing an order on our website, you agree to the terms mentioned below.

Shipping Policy

1. Introduction

At RajuFashion, customer satisfaction is our top priority. We strive to ensure that every order reaches our customers in perfect condition and within the estimated delivery timeline. This Shipping Policy has been designed to provide clear information regarding shipping procedures, timelines, charges, tracking, and delivery conditions.

We recommend customers read this policy carefully before placing an order on our website.

2. Business Information

Store Name: RajuFashion
Category: Fashion Apparel
GST Number: 19AZEPP1444J1Z5
Business Email: costumengel@gmail.com
Phone Number: 9475887717
Business Address:
Gopalganj (Mahisyapara),
P.O. – Mejia,
Dist – Bankura,
West Bengal – 722143, India

3. Shipping Coverage

We currently ship products across most locations in India. Our delivery partners work hard to ensure safe and timely delivery to cities, towns, and selected rural locations.

However, there may be certain remote or restricted locations where delivery services are unavailable. In such cases, customers will be informed after placing the order.

At present, we do not offer international shipping services unless specifically mentioned on the website.

4. Order Processing Time

All orders placed on RajuFashion are processed within 1 to 3 business days after order confirmation.

Processing includes:

  • Order verification
  • Quality checking
  • Packaging
  • Dispatch preparation

Orders placed on weekends or public holidays will be processed on the next working day.

During peak shopping seasons, festivals, promotional sales, or unexpected situations, processing times may increase slightly. Customers will be notified if there are significant delays.

5. Shipping Time

Estimated delivery timelines depend on the customer’s location and courier availability.

Estimated Delivery Time:

Location Estimated Delivery
Metro Cities 3–7 Business Days
Tier 2 & Tier 3 Cities 4–9 Business Days
Rural & Remote Areas 5–12 Business Days

Please note that delivery timelines are estimates only and may vary due to:

  • Weather conditions
  • Transportation disruptions
  • Public holidays
  • Natural disasters
  • Government restrictions
  • Courier delays

We appreciate your patience and understanding in such situations.

6. Shipping Charges

Shipping charges may vary depending on:

  • Product weight
  • Order value
  • Delivery location
  • Ongoing promotional offers

Customers can view applicable shipping charges during checkout before completing payment.

Free Shipping

We may occasionally offer free shipping promotions on selected products or minimum order values. Such offers will be displayed clearly on the website.

7. Cash on Delivery (COD)

RajuFashion may provide Cash on Delivery (COD) services for eligible pin codes across India.

Please note:

  • COD availability depends on courier partner coverage.
  • Additional COD charges may apply.
  • Customers must provide accurate contact details for successful delivery.
  • Orders may be verified via phone call, SMS, or email before dispatch.

We reserve the right to cancel COD orders if verification fails or suspicious activity is detected.

8. Order Tracking

Once your order is shipped, you will receive a shipping confirmation message through email, SMS, or WhatsApp containing:

  • Tracking number
  • Courier partner details
  • Estimated delivery date

Customers can track their shipments using the tracking link provided.

If you do not receive tracking details within the expected processing time, please contact us at:

Email: costumengel@gmail.com
Phone: 9475887717

9. Packaging Standards

At RajuFashion, we ensure all products are packed securely to minimize damage during transit.

Our packaging process includes:

  • Protective wrapping
  • Quality inspection before dispatch
  • Tamper-resistant packaging whenever possible

Customers are advised to inspect packages carefully upon delivery.

10. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Possible reasons for delays include:

  • Courier operational issues
  • High order volumes
  • Festivals or holidays
  • Weather disruptions
  • Remote delivery locations
  • Government restrictions

In such cases, we will make reasonable efforts to keep customers informed.

RajuFashion shall not be held liable for delays caused by third-party courier services or external factors beyond our control.

11. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping details during checkout.

This includes:

  • Full name
  • Complete delivery address
  • Correct pin code
  • Valid mobile number
  • Email address

If incorrect or incomplete details are provided:

  • Delivery may be delayed
  • Orders may be returned
  • Additional shipping charges may apply for re-shipment

We are not responsible for failed deliveries caused by inaccurate customer information.

12. Failed Delivery Attempts

Courier partners usually attempt delivery multiple times. If delivery fails because:

  • Customer is unavailable
  • Phone number is unreachable
  • Address is incorrect
  • Delivery is refused

the package may be returned to us.

In such situations:

  • Re-shipping charges may apply
  • Refunds may be processed after deducting shipping and handling fees

13. Open Box Delivery

Open box delivery availability depends on the courier partner and location.

If available:

  • Customers should inspect the package carefully before accepting delivery.
  • Any visible damage or missing items should be reported immediately to the delivery agent and our support team.

Once delivery is accepted without complaints, claims related to physical damage may not be accepted.

14. Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

  1. Do not accept the package if possible.
  2. Take photos of the package.
  3. Contact us immediately.

Support Contact:
Email: costumengel@gmail.com
Phone: 9475887717

We will investigate the issue and provide assistance based on the situation.

15. Partial Deliveries

Sometimes multiple products from a single order may be shipped separately due to:

  • Product availability
  • Warehouse logistics
  • Courier limitations

Customers will receive separate tracking information for each shipment if applicable.

No additional shipping charge will be applied for split shipments unless specifically informed.

16. Delivery Confirmation

Once a package is marked as “Delivered” by the courier partner, it will be considered successfully delivered.

Customers are advised to:

  • Ensure someone is available at the delivery address
  • Monitor tracking updates regularly
  • Contact us promptly if any issue arises

We are not responsible for packages received by neighbors, security personnel, or other authorized individuals at the delivery location.

17. Shipping Restrictions

Certain products may have shipping restrictions due to:

  • Local regulations
  • Courier limitations
  • Service availability

In such cases, customers will be informed before dispatch whenever possible.

We reserve the right to refuse shipping to locations that are inaccessible, restricted, or deemed high-risk by courier partners.

18. Force Majeure

RajuFashion shall not be held liable for delays or failures in delivery caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Pandemic situations
  • Government actions
  • Transportation strikes
  • War or civil disturbances

Delivery timelines may be extended during such circumstances.

19. Customer Support

If you have questions regarding shipping, delivery status, or shipment issues, please contact our support team.

Contact Information

Store Name: RajuFashion
Email: costumengel@gmail.com
Phone: 9475887717
Address:
Gopalganj (Mahisyapara),
P.O. – Mejia,
Dist – Bankura,
West Bengal – 722143, India

Our support team will make reasonable efforts to respond within 24–48 business hours.

20. Policy Updates

RajuFashion reserves the right to modify, update, or change this Shipping Policy at any time without prior notice.

Customers are encouraged to review this page periodically to stay informed about our latest shipping practices and policies.

Continued use of our website after policy updates constitutes acceptance of those changes.

21. Acceptance of Policy

By placing an order with RajuFashion, customers acknowledge that they have read, understood, and agreed to this Shipping Policy.