Refund policy
Welcome to Costumengel.com, your trusted destination for stylish and affordable fashion products for men, women, and fashion lovers across India. We are committed to providing excellent customer support, smooth communication, and reliable assistance for every visitor and customer who connects with our store. Whether you want to ask a question about our products, track your order, understand our policies, discuss business opportunities, or simply get help regarding your shopping experience, our support team is always ready to assist you.
At Costumengel.com, we believe that strong customer relationships are built through trust, transparency, and quick communication. This Contact Information page has been designed to help you easily connect with our team whenever you need assistance. We encourage customers to carefully read the information below to learn about the different ways to contact us and the support services we provide.
Official Store Details
Store Name
Costumengel.com
Business Category
Fashion
Costumengel.com specializes in fashion apparel and stylish accessories designed to match modern trends and everyday comfort. Our collection includes clothing and fashion items selected to provide quality, affordability, and style for customers of different age groups and preferences.
GST Number
19AZEPP1444J1Z5
Official Business Email
Customer Support Phone Number
9475887717
Registered Business Address
Gopalganj (Mahisyapara), PO – Mejia, Dist – Bankura, Pin Code – 722143, West Bengal, India
How to Contact Us
At Costumengel.com, we understand that customers may need support at different stages of their shopping journey. Whether you are placing an order, checking product details, requesting updates, or looking for after-sales assistance, our support team is here to help.
We aim to respond to all customer inquiries in a professional and timely manner. To ensure faster support, please provide accurate information such as your order number, registered mobile number, or email address while contacting us.
Contact Through Email
Customers can contact us through our official email address:
Email support is one of the most convenient ways to reach us. You can send us inquiries related to:
- Product details and availability
- Order status and tracking updates
- Shipping and delivery support
- Return and refund requests
- Exchange-related assistance
- Payment-related concerns
- Technical issues while placing orders
- Business and collaboration inquiries
- Suggestions and customer feedback
Our support team carefully reviews every email and tries to provide a detailed response as quickly as possible. Customers are advised to mention all necessary information clearly in the email for smooth communication.
Response Time
We generally respond to emails within 24 to 48 business hours. During high-demand periods, sale seasons, holidays, or promotional campaigns, response times may be slightly delayed. However, we always try our best to ensure every customer receives proper assistance.
Contact Through Phone Support
For immediate assistance, customers can also contact our support team directly through our official customer service number:
9475887717
Phone support is suitable for customers who need quick help regarding urgent matters such as:
- Order confirmation
- Delivery issues
- Address updates
- Payment concerns
- Product inquiries
- General customer assistance
Our support representatives are committed to providing polite, helpful, and professional communication.
Customer Support Availability
Our customer support services are generally available during standard business hours.
Support Hours
- Monday to Saturday
- 10:00 AM to 7:00 PM (Indian Standard Time)
Support availability may vary during public holidays, festivals, or maintenance periods.
Business Address Information
Our registered business location is:
Gopalganj (Mahisyapara)
PO – Mejia
Dist – Bankura
West Bengal – 722143
India
This address is used for official business communication, documentation, and customer support purposes.
Customers who need assistance regarding returns, legal matters, business communication, or documentation may use this address for official correspondence.
Please note that customers are advised to contact us before sending any product returns or documents to avoid delays or confusion.
Customer Satisfaction Commitment
At Costumengel.com, customer satisfaction is one of our highest priorities. We continuously work to improve our products, services, and shopping experience to ensure that customers feel confident and happy while shopping with us.
We understand that online shopping requires trust, and we strive to maintain that trust by offering transparent communication and responsive customer service.
Our team values every customer and treats each inquiry with importance and respect.
Product-Related Assistance
Customers who need information regarding our fashion products can contact us anytime for support.
We can assist you with:
- Product sizing information
- Material and fabric details
- Style recommendations
- Product availability
- Fashion trends and collections
- Color and design inquiries
- Care instructions for garments
Our goal is to help customers make informed purchasing decisions and enjoy a smooth shopping experience.
Order Support Services
If you have already placed an order on Costumengel.com and require assistance, our support team is available to help.
Customers may contact us regarding:
- Order confirmation
- Shipping updates
- Delivery tracking
- Delayed orders
- Incorrect product concerns
- Damaged product reports
- Missing item support
- Address modification requests
To receive faster assistance, please provide your order ID and registered contact details while contacting us.
Shipping and Delivery Information
Costumengel.com works with trusted shipping and logistics partners to deliver products safely and efficiently.
Delivery timelines may vary depending on:
- Customer location
- Product availability
- Weather conditions
- Courier partner operations
- Public holidays or festivals
If customers experience delays or issues with delivery, they can contact our support team for assistance.
We aim to provide timely updates and accurate tracking information whenever possible.
Return and Refund Assistance
Customer satisfaction matters to us, and we understand that sometimes customers may require return or refund support.
If you face issues such as:
- Receiving damaged products
- Incorrect product delivery
- Size-related concerns
- Defective items
- Missing accessories
You may contact our support team through email or phone for guidance.
Customers should provide:
- Order number
- Product images (if applicable)
- Description of the issue
- Contact information
Our team will review the request and provide assistance according to our store policies.
Secure Communication
At Costumengel.com, we value customer privacy and security.
Customers are advised to communicate only through our official contact channels mentioned on this page. We do not encourage sharing sensitive personal or payment information through unofficial sources.
For safety purposes:
- Always verify communication details before responding
- Contact only through our official email and phone number
- Avoid sharing OTPs or confidential banking details
- Report suspicious activity immediately
We continuously work to maintain a safe and secure shopping environment for our customers.
Feedback and Suggestions
Customer feedback plays an important role in helping us improve our services and product offerings.
We welcome suggestions related to:
- Website improvements
- Product quality
- Shopping experience
- Customer support services
- Delivery services
- Fashion collections
Your feedback helps us understand customer expectations and deliver better services in the future.
Customers can share suggestions through our official email address.
Business and Collaboration Inquiries
Costumengel.com also welcomes professional inquiries related to:
- Fashion collaborations
- Supplier partnerships
- Brand promotions
- Marketing opportunities
- Affiliate inquiries
- Business proposals
Interested businesses or individuals may contact us through our official email with complete details regarding their proposal or inquiry.
Why Customers Trust Costumengel.com
Customers choose Costumengel.com because of our commitment to quality, style, affordability, and customer satisfaction.
Some reasons why customers trust us include:
- Responsive customer support
- Affordable fashion products
- Transparent communication
- Reliable assistance
- Easy contact options
- Customer-focused services
- Growing fashion collections
- Focus on customer satisfaction
We continuously aim to build long-term relationships with our customers through honesty, professionalism, and dedicated support.
Important Customer Notes
Before contacting us, customers are encouraged to:
- Keep order details ready
- Provide accurate contact information
- Explain the issue clearly
- Attach product images when required
- Allow reasonable response time
These steps help our team provide quicker and more accurate assistance.
Online Shopping Support
Online shopping should be convenient, enjoyable, and stress-free. At Costumengel.com, we are committed to helping customers throughout their shopping journey.
Whether you are browsing products, placing an order, checking delivery updates, or seeking after-sales support, our customer service team is available to guide you.
We understand the importance of trust in e-commerce, and our goal is to provide reliable communication and dependable support whenever customers need help.
Connect With Confidence
At Costumengel.com, we believe every customer deserves excellent service and respectful communication. We are always happy to assist customers and answer their questions.
We thank you for choosing Costumengel.com as your fashion shopping destination.
Your support, trust, and satisfaction inspire us to continue improving and growing every day.
If you need any assistance, feel free to contact us using the information provided below.
Quick Contact Summary
Store Name
Costumengel.com
Category
Fashion
GST Number
19AZEPP1444J1Z5