Privacy policy
Effective Date: May 17, 2026
Welcome to Costumengel. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.
At Costumengel, we are committed to maintaining the trust and confidence of our customers. We understand the importance of keeping your personal information secure and confidential while delivering a safe and smooth shopping experience.
1. Company Information
Store Name: Costumengel
Website: costumengel.com
Category: Fashion Apparel
GST Number: 19AZEPP1444J1Z5
Business Email: costumengel@gmail.com
Phone Number: 9475887717
Business Address:
Gopalganj (Mahisyapara),
P.O. – Mejia,
Dist – Bankura,
West Bengal – 722143, India
2. Information We Collect
When you interact with our website, we may collect different types of information to provide you with our products and services efficiently.
a) Personal Information
We may collect the following personal details:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Payment information
- Order history
- Account login details
- Communication preferences
This information is collected when you:
- Create an account
- Place an order
- Subscribe to newsletters
- Contact customer support
- Participate in promotions or surveys
b) Device Information
We may automatically collect information related to your device, including:
- IP address
- Browser type
- Device type
- Time zone
- Operating system
- Pages viewed
- Website activity and browsing behavior
This helps us improve website performance and customer experience.
c) Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to:
- Remember user preferences
- Improve website speed and performance
- Analyze website traffic
- Personalize user experience
- Deliver relevant advertisements
Users may disable cookies through browser settings; however, some features of the website may not function properly.
3. How We Use Your Information
We use the information collected for various business and operational purposes, including:
- Processing and delivering orders
- Managing customer accounts
- Providing customer support
- Sending order confirmations and updates
- Improving products and services
- Detecting fraud and unauthorized activities
- Conducting analytics and performance monitoring
- Sending promotional emails and marketing offers
- Personalizing shopping experiences
We only use customer information for lawful and legitimate business purposes.
4. Sharing of Information
Costumengel respects your privacy and does not sell your personal information to third parties. However, we may share information in the following situations:
a) Service Providers
We may share data with trusted third-party partners who help us operate our business, such as:
- Payment gateways
- Shipping and logistics companies
- Website hosting providers
- Marketing and analytics partners
- Customer support platforms
These partners are authorized to use your information only for business-related purposes.
b) Legal Compliance
We may disclose personal information if required by law, regulation, legal process, or government request.
c) Business Transfers
If our business undergoes a merger, acquisition, restructuring, or sale, customer information may be transferred as part of the business assets.
5. Payment Security
We prioritize secure online transactions. Payment details entered on our website are processed through trusted and secure payment gateway providers. We do not store complete debit card, credit card, or banking credentials on our servers.
Despite our efforts, no online transmission method is completely secure. Therefore, users are encouraged to maintain strong passwords and protect account credentials.
6. Data Retention Policy
We retain customer information only as long as necessary to:
- Complete transactions
- Fulfill legal obligations
- Resolve disputes
- Enforce agreements
- Improve customer services
When information is no longer required, we take reasonable steps to securely delete or anonymize the data.
7. Customer Rights
As a valued customer, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of personal data
- Withdraw marketing consent
- Request information about data usage
To exercise any privacy-related rights, customers may contact us through our official email address.
8. Email Marketing and Promotional Communication
By subscribing to our newsletter or promotional updates, you agree to receive marketing communications from Costumengel.
Marketing emails may include:
- Product launches
- Fashion updates
- Discount offers
- Promotional campaigns
- Seasonal sales announcements
Customers may unsubscribe at any time by clicking the “unsubscribe” link available in promotional emails or by contacting us directly.
9. Third-Party Services and Links
Our website may include links to third-party websites or services for customer convenience. We are not responsible for the privacy practices, content, or policies of external websites.
Users are encouraged to review the privacy policies of third-party platforms before sharing personal information.
10. Children’s Privacy
Costumengel does not knowingly collect personal information from children under the age of 18. If we become aware that a minor has provided personal information without parental consent, we will take reasonable steps to remove such information.
Parents or guardians may contact us if they believe their child has submitted personal data.
11. Website Security Measures
We implement various security measures to protect customer information, including:
- SSL encryption
- Secure payment gateways
- Firewall protection
- Restricted administrative access
- Regular security monitoring
While we strive to protect all customer data, no electronic storage system can guarantee complete security.
12. International Users
Our services are primarily intended for users located in India. However, customers from other countries who use our website acknowledge that their information may be processed and stored in India.
By using our services, international users consent to the transfer and processing of information according to this Privacy Policy.
13. User Responsibilities
Customers are responsible for maintaining the confidentiality of their account credentials. Users should:
- Keep passwords secure
- Avoid sharing account information
- Notify us of suspicious activity
- Use secure internet connections while shopping
We are not liable for unauthorized access caused by customer negligence.
14. Advertising and Analytics
We may use third-party advertising and analytics tools to better understand user behavior and improve marketing campaigns.
These services may collect information such as:
- Website visits
- Click behavior
- Shopping preferences
- Device information
This information helps us provide a more personalized shopping experience.
15. Policy Updates and Changes
Costumengel reserves the right to modify or update this Privacy Policy at any time without prior notice.
Changes may occur due to:
- Legal requirements
- Business operations
- Technology updates
- Service improvements
Updated policies will be posted on this page with the revised effective date. Customers are encouraged to review this page periodically.
16. Consent
By accessing or using costumengel.com, you agree to the terms outlined in this Privacy Policy and consent to the collection, use, and storage of your information as described herein.
If you do not agree with any part of this policy, please discontinue use of our services immediately.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Costumengel
Website: costumengel.com
Email: costumengel@gmail.com
Phone: 9475887717
Business Address:
Gopalganj (Mahisyapara),
P.O. – Mejia,
Dist – Bankura,
West Bengal – 722143, India